1. Payments
50% deposit is required at the time of booking. The remaining 50% is due on the day the job is completed. Payment must be finalised on the day of completion. If not received, a follow-up call will be made after 24 hours, and a second after 72 hours. If payment remains unpaid, the account will be referred to a debt collection agency and fees may apply.
2. Cancellations and Rescheduling
48 hours’ notice is required. Failure to notify us in time will result in a non-refundable deposit. We reserve the right to reschedule due to unforeseen circumstances.
3. Wet Weather Policy
Jobs may be postponed due to heavy rain, lightning, or high winds, at our operator’s discretion. We will contact you to reschedule.
4. Scope and Duration
Quote includes a maximum of 2 hours (including 80 mins of active cleaning). Extra time is billed at $110/hr.
5. Gutter and Downpipe Services
Includes vacuuming all accessible gutters and downpipes. Persistent blockages will be referred to a licensed roofing plumber.
6. Tree and Branch Obstructions
We do not cut or remove tree limbs. If access is blocked and work cannot proceed, a call-out fee will apply.
7. Gutter Debris Classification
Debris is classified as Standard, Medium, or Gross. Gross debris may exceed time and incur additional hourly charges.
8. Property Coverage
Quote covers the main dwelling only. Detached structures are excluded unless quoted separately.
9. Customer Responsibilities
Ensure access, secure pets, and make water/power available. Additional charges may apply if delays occur.
10. Leaf and Debris Disposal
Debris will be left neatly in your garden unless you request removal for a $15 fee.
11. Pets and Animal Safety
Please secure all animals for the safety of both your pets and our team. We are not responsible for distress or escape.
12. Access to Property
If we cannot access the property, a call-out fee may apply, and the job will be rescheduled.
13. On-Site Variations
Extra requests on-site may incur additional charges and will only be completed if feasible.
14. Health and Safety
Unsafe sites (e.g., unstable roofs, aggressive animals) may result in service refusal or postponement. Please notify us of any risks.
15. Force Majeure
We are not liable for delays caused by events beyond our control such as extreme weather, disasters, or outages.
16. Dispute Resolution
Issues must be reported within 5 business days. We will respond within 3 days to resolve the issue. Disputes may be referred to mediation if unresolved.
17. Privacy and Data
Customer data is used only for service purposes and never shared unless required by law.
18. Workmanship Guarantee
We guarantee our work for 5 business days post-service, excluding issues outside our control.
19. Liability
We are not responsible for pre-existing damage, deteriorated structures, or inaccessible blockages.
20. Right to Refuse Service
We reserve the right to refuse service in cases of unsafe conditions, inappropriate behavior, or scope changes.
21. Media and Promotion
With consent, we may use photos (no identifying info) for promotional purposes.
22. Agreement
By booking with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.
